Refund Policy

Return and Refund Policy

This Return and Refund Policy (“Policy”) governs the procedures for returns and refunds for products purchased from EMD’s online store (“Products”). By purchasing Products from EMD, you agree to the terms outlined in this Policy.

  1. General Return and Refund Rights
    EMD offers a 30-day money-back guarantee for all Products purchased from our online store, with some exceptions noted below. You may request a return or refund within thirty (30) calendar days from the date of receipt of the Product (“Return Period”), provided the conditions in Section 2 are met.

Exclusion:
This 30-day return and refund guarantee does not apply to purchases made during major sales or promotional events, as determined by EMD, where returns and refunds may be subject to different terms stated at the time of sale.

  1. Conditions for Return and Refund
    To be eligible for a return or refund, the following conditions must be met:

  • Product Condition: The Product must be in its original, unused, and unaltered condition. Products that have been opened, used, or tampered with cannot be returned or refunded, except where required by law.

  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation or receipt) is required to initiate the return.

  • Packaging: All original packaging, including boxes, protective wrapping, labels, and documentation, must accompany the return. Any accessories originally shipped with the Product must also be returned.

  • Return Authorization: A Return Merchandise Authorization (“RMA”) number must be obtained from EMD before initiating a return. Returns without an RMA number will not be processed.

  1. Refund Process
    After receiving and inspecting the returned Product(s), EMD will process the refund if the return meets all requirements outlined in this Policy. Refunds will be issued to the original payment method used during purchase.

Refunds are typically processed within 7–10 business days from the receipt of the returned Product, though processing times may vary depending on your payment method and financial institution.

Refund Amount:
The refund will cover the purchase price of the Product(s), minus any shipping or handling fees, unless the Product was defective or damaged upon receipt, in which case, shipping fees may also be refunded.

  1. Membership Refund Policy
    For customers who have purchased a membership, EMD offers a 30-day cancellation and refund policy for memberships, provided the cancellation or refund request is made within 30 days from the membership enrollment date.

  • Cancellation: Memberships can be canceled within the Return Period, entitling the customer to a full refund of the membership fee, as long as all conditions of this Policy are met.

  • Refunds for Memberships: If the membership is canceled within the 30-day Return Period, a full refund will be issued. After the 30-day period, membership fees are non-refundable, and cancellations will not be eligible for any refund.

  1. Exclusions and Limitations
    The following items are not eligible for return or refund:

  • Products marked as final sale or explicitly excluded from returns at the time of purchase.

  • Products that have been used, damaged, or altered after delivery (including damage due to improper handling, storage, or misuse).

  • Gift cards, digital products, and downloadable content, unless stated otherwise.

  • Products purchased during major sales or special promotions, unless otherwise specified in the terms of the sale.

  1. Shipping Costs and Return Shipping
    In the event of a return, the customer is responsible for the cost of return shipping unless the return is due to EMD’s error (e.g., receiving an incorrect or defective item). We strongly recommend using a trackable shipping service for your return, as EMD cannot guarantee receipt of the returned item.

  2. Defective or Damaged Products
    If you receive a defective or damaged product, EMD will cover the return shipping cost and provide a full refund or replacement, as appropriate. Please notify EMD of any defects or damages within 7 days of receiving your order to begin the return process.

  3. Changes to this Policy
    EMD reserves the right to modify or update this Policy at any time, without prior notice. Any changes will be posted on our website and will take effect immediately. By continuing to use our services and purchase Products after changes have been posted, you agree to the revised terms.

  4. Contact Information
    For any return and refund inquiries, including obtaining an RMA number, please contact our Customer Service team at:

We appreciate your business and are committed to ensuring your satisfaction with every purchase. If you have any questions regarding this Policy, please don’t hesitate to contact us.

Last Updated: April 2nd, 2025

By purchasing from EMD, you confirm that you have read, understood, and agreed to the terms and conditions outlined in this Return and Refund Policy.